Frequently Asked Questions

Yes, absolutely. Every product we sell is sourced directly from authorized distributors or official brand retailers. We never sell counterfeit or grey-market goods. If you ever have doubts, contact us and we'll provide proof of authenticity.

Select "Cash on Delivery" at checkout. After placing your order, our team will call you to confirm. Once confirmed, we pack and dispatch your order. You pay the courier when your package arrives at your door.

Standard delivery takes 3–5 business days across Pakistan. Major cities like Lahore, Karachi, Islamabad, Faisalabad usually receive orders within 2–3 days. Remote areas may take slightly longer.

We accept returns within 7 days of delivery. The product must be unused and in its original packaging. To initiate a return, contact us via WhatsApp or email. Shipping charges for returns may apply.

You can track your order on our Track Order page using your order number and phone number. You'll also receive updates via WhatsApp/SMS when your order is confirmed and shipped.

Original products are the authentic, sealed bottles of the brand. "Inspired By" fragrances are locally-made perfumes inspired by popular scents — similar but not identical. Decants are small samples (usually 3ml–10ml) from sealed original bottles, perfect for testing before buying a full bottle.

Yes! We support guest checkout. You can place an order without creating an account. However, creating an account lets you track orders, save addresses, and build a wishlist.

We accept Cash on Delivery (COD), JazzCash, and Easypaisa. COD is available nationwide and is our most popular payment method.

No minimum order! However, orders above Rs. 3,000 qualify for free delivery.

We're sorry to hear that! Please contact us within 48 hours of receiving your order via WhatsApp at +923104523493 with photos of the item. We'll arrange a replacement or refund immediately.